Shipping policy

Last Updated: August 13, 2026

At RARELANE, we aim to process and deliver your order as quickly as possible. This Shipping Policy explains our order processing, delivery timelines, shipping charges, Cash on Delivery process, tracking, and delivery-related procedures.

1. Order Processing

Orders are generally dispatched within 1–2 business days after order confirmation.

Orders may take slightly longer to dispatch during periods of high order volume, holidays, or circumstances affecting our operations.

Once your order has been dispatched, tracking information will be shared through the available communication channels.

2. Delivery Timelines

Once an order has been shipped, the estimated delivery timelines are:

Metro cities — Delhi NCR, Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata, Pune, Ahmedabad: 2–3 business days

Other cities and towns: 3–5 business days

North-East, Jammu & Kashmir, Andaman & Nicobar, and certain remote PIN codes: 7–10 business days

These are estimated working-day delivery timelines and are not guaranteed delivery dates.

Sundays and public holidays are generally excluded from these estimates.

Delivery may take longer due to weather conditions, natural events, strikes, courier disruptions, transportation issues, high shipment volumes, remote-area restrictions, or other circumstances beyond our reasonable control.

If your order is significantly delayed, we will make reasonable efforts to assist and provide available updates.

3. Shipping Charges

Prepaid orders: Shipping is free across India unless otherwise specifically stated at checkout.

Cash on Delivery orders: ₹199 from the total order amount is payable upfront as the COD shipping charge.

The ₹199 is not an additional charge added to your order total. It is deducted from the total amount payable for your order.

Example

If your order total is ₹2,999:

₹199 is paid upfront as the COD shipping charge.
₹2,800 is paid to the courier at the time of delivery.
Total paid = ₹2,999

The ₹199 upfront payment must be received before the order can be dispatched.

4. Cash on Delivery

Cash on Delivery is available on eligible orders and serviceable locations.

After placing a COD order, RARELANE may contact you through phone or WhatsApp to confirm the order details before dispatch.

The ₹199 COD shipping amount must be paid within 48 hours of placing the order.

If the ₹199 payment is not received within 48 hours, the order may be cancelled and will not be shipped.

This process helps us reduce fraudulent orders and unsuccessful COD deliveries.

5. Cancellation Before Dispatch

If you request cancellation before your order has been shipped, the order may be cancelled and the ₹199 amount paid upfront may be refunded.

Once the order has been handed over to the courier, the order cannot be cancelled through the normal cancellation process.

6. Refused or Uncollected COD Orders

Once a COD order has been shipped, customers are responsible for accepting the parcel.

If a customer:

Refuses delivery
Is unavailable to receive the parcel
Is travelling or otherwise unable to accept the parcel
Provides an incorrect or incomplete address
Fails to collect the parcel
Otherwise causes the parcel to be returned to RARELANE

the ₹199 COD shipping amount paid upfront will not be refunded.

Customers should place a COD order only when they are able and willing to receive the parcel.

7. Tracking Your Order

Once your parcel has been picked up by the courier, tracking information will be shared through available channels such as SMS or WhatsApp.

You may also be able to track your order through our Track Order Page using your order number.

Tracking information may take up to 24 hours after dispatch to show the first courier scan.

If your tracking information has not updated after this period, please contact us through our Contact Page and we will assist you in following up with the courier.

8. Courier Partners

RARELANE may use Delhivery or other third-party courier and logistics partners depending on the destination, service availability, and operational requirements.

The courier partner used for an order may vary.

9. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and a valid contact number when placing an order.

Please carefully check your address before completing your purchase.

RARELANE cannot be held responsible for delays or failed deliveries resulting from incorrect, incomplete, or inaccurate information provided by the customer.

10. Delivery Delays

The delivery timelines provided above are estimates and may occasionally be exceeded.

Possible causes of delay include:

Severe weather
Natural disasters
Floods or other environmental events
Public holidays
Courier or logistics disruptions
Transportation delays
High shipment volumes
Remote-area delivery restrictions
Government restrictions
Incorrect address information
Other circumstances beyond our reasonable control

If we become aware of a significant delivery issue, we will make reasonable efforts to assist and provide available updates.

11. Damaged or Tampered Parcels

If your parcel appears significantly damaged or tampered with at the time of delivery, please document its condition as soon as possible.

If the product inside is damaged, defective, or incorrect, the issue must be reported within 48 hours of delivery in accordance with our Return, Refund & Exchange Policy.

A complete and continuous unboxing video is compulsory for wrong-product and damaged-product claims.

The video should clearly show the parcel, shipping label, packaging, and complete opening process.

12. Returns and Exchanges

Shipping a product back to RARELANE for an approved return or exchange is handled separately under our Return, Refund & Exchange Policy.

For an approved return or exchange, RARELANE will arrange the return pickup through Delhivery.

Customers must ensure that the product is properly packed and includes the required accessories, packaging, tags, and other items supplied with the order.

Please refer to our Return, Refund & Exchange Policy for complete eligibility, inspection, refund, and exchange requirements.

13. Delivery Attempts

Courier partners generally make delivery attempts according to their operational procedures.

Customers should ensure that someone is available to receive the parcel at the provided delivery address.

For COD orders, repeated failed delivery attempts, refusal, or non-collection may result in the parcel being returned to RARELANE and may affect future COD availability.

14. Serviceable Locations

RARELANE aims to deliver across India.

Actual delivery availability and delivery timelines depend on courier serviceability for the specific PIN code.

If a particular location is not serviceable, we may contact the customer to provide an appropriate alternative or cancel the order where delivery cannot reasonably be completed.

15. Contact Us

For questions regarding your order, delivery, tracking, or shipping, please visit our Contact Page.

RARELANE
Surat, Gujarat, India