Talk to a person.
No ticket numbers, no bots. WhatsApp is fastest — we usually reply within the hour during business hours.
For anything that needs a paper trail — returns, invoices, business enquiries.
hello@rarelane.com →Business hours
Monday to Saturday, 10:00 AM – 7:00 PM IST. Messages sent outside these hours get answered the next working morning.
Send us a message
If you'd rather not use WhatsApp, fill this in and we'll get back to you by email.
Quick answers
Check the Track Order page with your order number. If tracking hasn't updated in over 24 hours, message us and we'll chase the courier directly.
Message us on WhatsApp with your order number and the size you need, within 7 days of delivery. We arrange a free pickup. Full details on the Shipping & Returns page.
Measure your foot in centimetres and check it against our Size Guide. Send us the measurement on WhatsApp if you'd like us to confirm.
Message us within 48 hours of delivery with photos and your order number. If it's our error, we arrange a free pickup and replacement — no fees, no argument.