Last updated: 13 August 2026

Delivery timelines

Orders are generally dispatched within 1–2 business days after confirmation. Once shipped, delivery is generally estimated at:

Metro cities (Delhi NCR, Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata, Pune, Ahmedabad) — 2–3 business days
Other cities and towns — 3–5 business days
North-East, Jammu & Kashmir, Andaman & Nicobar, and certain remote PIN codes — 7–10 business days

These are estimated working-day delivery timelines and are not guaranteed delivery dates. Sundays and public holidays are generally excluded.

Delivery may take longer due to weather conditions, natural events, strikes, courier disruptions, transportation issues, high shipment volumes, remote-area restrictions, or other circumstances beyond our reasonable control. If your order is significantly delayed, we will make reasonable efforts to assist and provide available updates.

Shipping charges

Prepaid orders — free shipping across India unless otherwise stated at checkout.
Cash on delivery — ₹199 from the total order amount is paid upfront as the COD shipping charge.

The ₹199 is not an additional charge added to your order total. It is a portion of the total order amount that is collected before dispatch.

Example: If your order total is ₹2,999, you pay ₹199 upfront and the remaining ₹2,800 to the courier at delivery. Your total payment remains ₹2,999.

Cash on delivery

COD is available on eligible orders and serviceable locations.

For COD orders, we may contact you through WhatsApp or phone before dispatch to verify your order details.

The ₹199 COD shipping amount must be paid within 48 hours of placing the order. If the ₹199 payment is not received within 48 hours, the order may be cancelled and will not be shipped.

Once a COD order has been shipped, customers are responsible for accepting the parcel.

If a customer refuses delivery, is unavailable to receive the parcel, is travelling, provides an incorrect or incomplete address, fails to collect the parcel, or otherwise causes the parcel to be returned after dispatch, the ₹199 COD shipping amount paid upfront will not be refunded.

Tracking your order

Once your parcel has been picked up by the courier, tracking details will be shared through available channels such as SMS or WhatsApp.

You can also check your order status through our Track Order page using your order number.

Tracking may take up to 24 hours after dispatch to show the first courier scan. If your tracking has not updated after this period, please use our Contact Page and we will assist you in following up with the courier.

Returns & refunds

RARELANE offers a 3-day return and exchange window from the date of delivery, subject to the conditions below.

All return and exchange requests must be submitted through our dedicated Return & Exchange Page.

Complete unboxing video is compulsory

A complete, continuous, and unedited unboxing video is compulsory for all return, exchange, wrong-product, and damaged-product claims.

The video must begin before opening the parcel and clearly show:

The parcel as received
The shipping label
The outer packaging
The sealed package
The complete opening process
The product being removed
All accessories, tags, packaging, and other included items

If the required unboxing video is not provided, is incomplete, edited, unclear, or does not adequately establish the condition and contents of the parcel when received, the applicable claim may be rejected.

Please record your complete unboxing before discarding any packaging.

Return & exchange initiation

To initiate a return or exchange, you must submit a request through our dedicated Return & Exchange Page.

A ₹300 return/exchange initiation charge must be paid upfront when submitting the request.

The ₹300 payment is separate from the product price and is not an advance payment toward the product.

If the request is rejected during the initial video-verification stage, the ₹300 initiation charge will be refunded to the UPI details provided by the customer.

If the request passes initial verification and the return/exchange process is approved and initiated, the ₹300 initiation charge is non-refundable.

The ₹300 initiation charge is a separate upfront payment and is not deducted again from any product refund.

Return inspection

Once an approved return reaches RARELANE, the product will undergo an inspection.

The inspection may include checking the product condition, signs of use, damage, product identity, original shoe box and packaging, tags, accessories, laces, inserts, and whether the returned product corresponds to the product originally supplied.

A return or exchange may be rejected if the product has been worn or used, damaged after delivery, washed, repaired, altered, or modified, or if accessories, tags, packaging, or other included items are missing.

If a return or exchange is rejected following physical inspection, the product may be shipped back to the customer.

Refunds

If you choose a refund instead of an exchange and the returned product successfully passes inspection, RARELANE will initiate the refund within 2–3 days after completion of the inspection.

Refunds will be processed to the UPI details provided by the customer. We may request or confirm your UPI details before processing the refund.

For an approved customer-requested return, the refund will be calculated based on the original product amount paid, less the actual original shipping cost incurred by RARELANE to deliver the parcel.

The original shipping cost may generally be approximately ₹300–₹500, depending on the order and destination.

Example: If the product price is ₹3,000 and the actual original shipping cost incurred by RARELANE was ₹400, the refund would be ₹2,600.

The ₹300 return/exchange initiation charge is not deducted again from the product refund because it was already paid separately upfront.

Size exchange

You may request a size exchange within 3 days of delivery, subject to the eligibility requirements.

For sneakers:

The shoes must be unworn and may only be tried on indoors on a clean and suitable surface.
The original shoe box must be returned.
All tags, laces, inserts, accessories, and other included items must be present.
The shoes must not have been washed, repaired, altered, or otherwise modified.
The original shoe box must be protected from damage during return.

The original shoe box should not be used as the outer shipping carton and should not have courier tape, labels, or adhesive material directly attached to it.

Once the returned product reaches RARELANE and successfully passes inspection, the exchange will be initiated within 1–2 days.

There is no additional charge for an approved exchange.

Exchange availability depends on stock. If the requested size or replacement product is unavailable, RARELANE may offer an alternative where available or a refund subject to the applicable refund terms.

One exchange per order

Each order is eligible for one exchange only. Once an exchange has been completed, the exchanged product cannot be submitted for another exchange through the same return/exchange process.

Damaged, defective or wrong item

If you receive a product that is wrong, damaged, defective, or materially different from what you ordered, you must report the issue within 48 hours of delivery.

A complete unboxing video is compulsory for these claims.

The video must clearly show the parcel, shipping label, packaging, complete opening process, and the product received.

Where the issue is verified and attributable to RARELANE, we will take responsibility for resolving the issue.

Depending on the circumstances, we may arrange a replacement at no additional cost or provide a full refund where a replacement is unavailable or inappropriate.

For verified wrong, damaged, or defective products attributable to RARELANE, the normal customer-requested original shipping deduction will not apply.

Please do not wear, repair, wash, alter, or otherwise modify the product before contacting us regarding the issue.

Cancellations

If you request cancellation before your order has been shipped, the order may be cancelled and the ₹199 amount paid upfront for a COD order may be refunded.

Once the parcel has been handed over to the courier, the order cannot be cancelled through the normal cancellation process.

For COD orders, if the parcel is refused, not collected, or otherwise returned after dispatch due to the customer's actions, the ₹199 COD shipping amount will not be refunded.

RARELANE may also cancel an order where the product is unavailable, the delivery location is not serviceable, required payment is not completed, or there are reasonable concerns regarding fraudulent or abusive activity.

Repeated refusal of COD orders

Repeated refusal or non-collection of COD parcels may result in RARELANE restricting future orders from the relevant customer, phone number, or address to prepaid payment methods only.

This is intended to protect the service from repeated failed deliveries and associated logistics losses.

Questions

For questions regarding shipping, returns, refunds, exchanges, or your order, please use our Contact Page.

RARELANE
Surat, Gujarat, India

Shipping & Returns