Refund policy

Last Updated: August 13, 2026

At RARELANE, we offer a 3-day return and exchange facility on eligible products, subject to the conditions below.

Please read this policy carefully before requesting a return, refund, or exchange.

1. 3-Day Return & Exchange Window

You may request a return or exchange within 3 days of receiving your order.

The request must be initiated within this 3-day period. Requests made after 3 days from delivery may not be accepted.

All return and exchange requests must be submitted through our dedicated Return & Exchange Page.

2. Complete Unboxing Video Is Compulsory

A complete, continuous, and unedited unboxing video is compulsory for every return, exchange, wrong-product, or damaged-product claim.

The video must begin before the parcel is opened and clearly show:

The parcel as received
The shipping label
The outer packaging
The sealed parcel/package
The complete opening process
The product being removed from the package
All accessories, tags, packaging, and other items included with the order

The video must be continuous and should not be edited or have any part of the opening process removed.

This requirement allows us to verify the condition and contents of the parcel at the time it was received.

If the Unboxing Video Is Not Available

If a complete required unboxing video is not provided, is incomplete, edited, unclear, or does not adequately establish the condition and contents of the parcel when received, RARELANE may reject the return, exchange, wrong-product, or damage claim.

Please record your complete unboxing before discarding any packaging.

3. Return & Exchange Initiation

To initiate a return or exchange, you must submit your request through our dedicated Return & Exchange Page.

A ₹300 return/exchange initiation charge must be paid upfront when submitting the request.

This ₹300 payment is separate from the product price and is not an advance payment toward the product.

If Your Request Is Rejected During Initial Verification

If RARELANE rejects the request during the initial review because the required unboxing video or submitted evidence does not satisfy the requirements, the ₹300 initiation charge will be refunded to the UPI details provided by you.

If Your Request Is Approved for Return/Exchange Processing

If the request passes the initial verification and RARELANE approves the return/exchange process, the ₹300 initiation charge is non-refundable.

The ₹300 initiation charge is a separate upfront charge and is not deducted again from any product refund.

4. Product Condition

For a normal return or size exchange, the product must be returned in the same condition in which it was received.

For sneakers:

The shoes must be unworn
They may only be tried on indoors on a clean and suitable surface
The original shoe box must be returned
All tags, laces, inserts, accessories, and other included items must be present
The shoes must not have been washed, repaired, altered, or otherwise modified
The original packaging must be returned in appropriate condition

The original shoe box should not be used as the outer shipping carton and should not have courier tape, shipping labels, or other adhesive material directly attached to it.

The shoe box should be placed inside suitable outer packaging for the return.

5. Return Pickup

Once your return or exchange request has passed the initial verification, RARELANE will arrange a return pickup through Delhivery.

You are responsible for:

Keeping the product ready for pickup
Packing the product securely
Returning all applicable accessories and packaging
Ensuring the parcel is properly packed before handing it to the courier

Once the returned parcel reaches RARELANE, the product will undergo an inspection.

6. Return Inspection

After receiving the returned product, we will inspect it to verify that it meets the applicable return or exchange conditions.

The inspection may include checking:

Product condition
Signs of use or wear
Damage
Product identity
Original shoe box and packaging
Tags and accessories
Laces, inserts, and other included items
Whether the returned product corresponds to the product originally supplied
Whether the product remains in the condition required under this policy

The return or exchange will only be processed after the product successfully passes inspection.

7. Rejection After Inspection

A return or exchange may be rejected if the returned product is found to:

Have been worn or used
Have been damaged after delivery
Have been washed, repaired, altered, or modified
Be missing accessories, tags, packaging, or other included items
Have a damaged or materially altered original shoe box where the box is required to be returned
Have been substituted or tampered with
Otherwise fail to meet the applicable return or exchange conditions

If a return or exchange is rejected following physical inspection, the product may be shipped back to the customer.

The decision will be based on the condition of the product received, the available evidence, the unboxing video, and the applicable eligibility requirements, subject to applicable law.

8. Exchange

If you choose an exchange and the returned product successfully passes inspection, RARELANE will initiate the exchange within 1–2 days after completion of the inspection.

There is no additional charge for an approved exchange.

Exchange availability depends on stock.

If the requested size or replacement product is unavailable, RARELANE may offer an alternative where available or a refund subject to the applicable refund terms.

One Exchange Per Order

Each order is eligible for one exchange only.

Once an exchange has been completed, the exchanged product cannot be submitted for another exchange through the same return/exchange process.

Please select your replacement size carefully.

9. Refunds

If you choose a refund instead of an exchange, the returned product must successfully pass our inspection.

Once the product passes inspection, RARELANE will initiate the refund within 2–3 days.

The refund will be processed to the UPI details provided by the customer.

We may request or confirm your UPI details before processing the refund.

10. Refund Amount

For an approved customer-requested return, the refund will be calculated based on the original product amount paid, after deducting the actual original shipping cost incurred by RARELANE to deliver the parcel to you.

The original shipping cost varies depending on the order and destination and may generally be approximately ₹300–₹500.

Example

If the product price is ₹3,000 and the original shipping cost incurred by RARELANE was ₹400, the refund will be:

₹3,000 − ₹400 = ₹2,600

The exact deduction will be based on the actual shipping cost incurred for your particular order.

Important: ₹300 Initiation Charge

The ₹300 return/exchange initiation charge is paid separately upfront when you submit your request.

It is not deducted again from the product refund.

If the request passes initial verification and the return/exchange process is initiated, the ₹300 charge remains non-refundable.

If the request is rejected during the initial video-verification stage, the ₹300 charge will be refunded.

11. Wrong, Damaged or Defective Product

If you receive a product that is wrong, damaged, defective, or materially different from what you ordered, you must report the issue within 48 hours of delivery.

A complete unboxing video is compulsory for these claims.

The video must clearly show:

The parcel as received
The shipping label
The packaging
The complete opening process
The product and the issue found

Where the issue is verified and is attributable to RARELANE, we will take responsibility for resolving the issue.

Depending on the circumstances, we may arrange:

A replacement at no additional cost; or
A full refund where a replacement is not available or appropriate

For verified wrong, damaged, or defective products attributable to RARELANE, the normal customer-requested return shipping deduction will not apply.

Please do not wear, repair, wash, alter, or otherwise modify the product before contacting us regarding the issue.

12. Customer Responsibility During Return

Once a return or exchange is approved, the customer must ensure that:

The correct product is returned
The product is securely packed
All accessories and included items are returned
The original shoe box is protected from damage during transit
No additional items are placed inside the return parcel unless instructed by RARELANE

Failure to return the product and its required components in the applicable condition may result in rejection of the return or exchange following inspection.

13. No Second Exchange

Once an exchange has been completed, the same order cannot be used to request another exchange.

This applies even if the customer subsequently wants a different size or product.

If the customer has an issue with the exchanged product that is covered by applicable consumer law, the matter may be reviewed separately based on the circumstances.

14. Fraudulent or Abusive Claims

RARELANE reserves the right to investigate claims where there is a reasonable concern regarding:

Product substitution
Tampering
Missing accessories
False or misleading claims
Manipulation or editing of evidence
Repeated misuse of the return/exchange system
Any other fraudulent or abusive activity

Where a claim is found to be fraudulent or abusive, RARELANE may reject the applicable request and take other appropriate action permitted by law.

15. How to Initiate a Return or Exchange

To start a return or exchange:

Visit the dedicated Return & Exchange Page
Enter your order details
Submit the required complete unboxing video
Pay the ₹300 initiation charge upfront
Wait for the initial verification
If approved, keep the product properly packed and ready for Delhivery pickup
Once the product reaches RARELANE, it will be inspected
If the inspection is successful, your exchange or refund will be processed according to your selected option

16. Important Reminder

Before opening your parcel, we strongly recommend:

Start recording your video before opening anything
Clearly show the shipping label
Record the complete opening process without cuts
Show the product and every item included in the parcel
Keep the original shoe box and packaging
Do not wear the shoes outside if you may want to return or exchange them

The complete unboxing video is compulsory evidence for return, exchange, wrong-product, and damaged-product claims.

17. Contact Us

For questions regarding returns, refunds, exchanges, or an existing request, please visit our Contact Page.

RARELANE
Surat, Gujarat, India